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What to Do When Your Identity V Download Fails on PC

Identity V Download Failed: How to Fix It

If you are a fan of horror, mystery, and survival games, you might have heard of Identity V, a popular mobile game that lets you play as either a hunter or a survivor in a Gothic-style setting. But what if you encounter a problem when trying to download or update the game? In this article, we will show you some common causes of download failure and how to troubleshoot them. We will also share some other tips and tricks to help you enjoy the game without any hassle.

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What is Identity V and why you should play it

Identity V is a 1v4 asymmetrical multiplayer game that was released in 2018 by NetEase Games. The game is inspired by the works of Edgar Allan Poe and features a dark and twisted story, stunning graphics, and immersive gameplay. You can choose to play as either a hunter or a survivor in different modes and maps, each with their own unique skills, items, and strategies. You can also customize your characters with various costumes, accessories, and pets. The game is free to download and play, but you can also purchase some in-game items with real money.

Common causes of download failure and how to troubleshoot them

There are many possible reasons why your Identity V download might fail, but here are some of the most common ones and how to fix them:

Insufficient storage space

One of the most obvious reasons why your download might fail is that you don't have enough storage space on your device. Identity V is a large game that requires about 4 GB of space to install and run smoothly. If you have less than that, you might encounter errors or crashes during the download process.

How to check and free up space on your device

To check how much space you have on your device, you can go to your settings and look for the storage option. You can also use a third-party app like Clean Master or CCleaner to scan and delete any unnecessary files, cache, or junk on your device. You can also uninstall some apps or games that you don't use anymore, or move some files to an external storage device like a SD card or a USB drive.

Unstable internet connection

Another common cause of download failure is that your internet connection is not stable or fast enough. Identity V requires a stable and high-speed internet connection to download and update the game files. If your connection is slow, interrupted, or blocked by firewalls or VPNs, you might experience download failure or slow progress.

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How to test and improve your network speed and stability

To test your network speed and stability, you can use an online tool like Speedtest or to measure your download and upload speeds, latency, and jitter. You can also use a Wi-Fi analyzer app like WiFi Analyzer or NetSpot to check the signal strength and interference of your Wi-Fi network. To improve your network speed and stability, you can try some of these tips:

  • Move closer to your router or modem, or use a wired connection instead of Wi-Fi.

  • Avoid using multiple devices or apps that consume a lot of bandwidth at the same time.

  • Switch to a different Wi-Fi channel or frequency band that is less crowded or congested.

  • Update your router's firmware or settings, or get a newer or better router.

  • Contact your internet service provider (ISP Change your DNS settings to a faster or more reliable one, such as Google DNS or Cloudflare DNS.

  • Disable or uninstall any firewalls, VPNs, or antivirus software that might interfere with your connection.

Corrupted or outdated game files

Sometimes, your download might fail because your game files are corrupted or outdated. This can happen due to various reasons, such as incomplete downloads, power outages, malware attacks, or software glitches. Corrupted or outdated game files can cause errors, crashes, or performance issues in the game.

How to repair or reinstall the game client

To fix corrupted or outdated game files, you can try to repair or reinstall the game client. To repair the game client, you can follow these steps:

  • Open the Identity V app and tap on the gear icon on the top right corner.

  • Tap on the Repair button and select the option that suits your situation. You can choose to repair only the resources, the client, or both.

  • Wait for the repair process to complete and restart the app.

To reinstall the game client, you can follow these steps:

  • Uninstall the Identity V app from your device.

  • Go to the official website of Identity V and download the latest version of the game client for your device.

  • Install the game client and follow the instructions on the screen.

  • Log in with your account and enjoy the game.

Other tips and tricks to solve the download issue

If none of the above methods work for you, you can also try some other tips and tricks to solve the download issue. Here are some of them:

Restart your device or app

Sometimes, a simple restart can solve many problems. Restarting your device or app can clear any temporary cache, memory, or processes that might cause download failure. To restart your device, you can press and hold the power button and select the restart option. To restart your app, you can force stop it from your settings and then reopen it.

Contact the game support team

If you still can't download or update the game, you might need to contact the game support team for help. You can find their contact information on their official website or social media platforms. You can also send them an email at Be sure to provide them with your device model, operating system version, network type, error message, and screenshots if possible.

Join the game community for help and advice

Another way to get help and advice is to join the game community and interact with other players who might have faced similar issues. You can find many online forums, groups, and platforms where you can ask questions, share solutions, and get feedback from other players. Some of the popular ones are Reddit, Discord, Facebook, Twitter, and YouTube.


In conclusion, Identity V is a fun and thrilling game that you should definitely try if you like horror, mystery, and survival games. However, if you encounter any download failure issues, don't worry. You can easily fix them by following some of the methods we have discussed in this article. We hope that this article has helped you solve your download issue and enjoy the game without any trouble. If you have any questions or suggestions, feel free to leave a comment below.

Frequently Asked Questions

  • Q: How do I update Identity V?

  • A: You can update Identity V by opening the app and tapping on the Update button on the main screen. You can also go to your app store and check for any available updates for Identity V.

  • Q: How do I change my server in Identity V?

  • A: You can change your server in Identity V by tapping on your avatar on the top left corner of the main screen and then tapping on Change Server. You can choose from four servers: Asia-Pacific (AP), Europe (EU), North America (NA), and China (CN). However, note that changing your server will reset your progress and data.

  • Q: How do I play Identity V on PC?

A: You can play Identity V on PC by using an emulator like BlueStacks or NoxPlayer. These emulators allow you to run Android apps on your PC with keyboard and mouse controls. You can download them from their official websites and then install Id


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