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Zyxel USG 60 Firmware Download: Troubleshooting and Support Resources


How to Download and Update Zyxel USG 60 Firmware




Zyxel USG 60 is a unified security gateway that provides comprehensive protection and control for small businesses. It offers firewall, VPN, anti-virus, anti-spam, content filtering, IDP, application patrol, and wireless access point functions in one device. In this article, we will show you how to download and update Zyxel USG 60 firmware to enjoy the latest security patches, enhancements, and features.




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What is Zyxel USG 60 and Why You Need to Update Its Firmware




Zyxel USG 60 Features and Benefits




Zyxel USG 60 is a next-generation firewall (NGFW) that delivers enterprise-grade security without the hefty price tag. It has the following features and benefits:


  • It supports up to 60 users and can handle up to 1 Gbps of SPI firewall throughput, 180 Mbps of VPN throughput, and 110 Mbps of UTM throughput.



  • It has four LAN/DMZ ports, two WAN ports, two USB ports, and a console port. It also has a built-in single-radio (USG40W) or dual-radio (USG60W) wireless access point that can provide WiFi for small offices.



  • It has an integrated WLAN controller that can manage up to 18 external Zyxel wireless APs from a centralized user interface.



  • It offers anti-malware protection with firewall, anti-virus, anti-spam, content filtering, IDP, and application patrol functions. It also supports SSL inspection, geo IP blocking, two-factor authentication, hotspot management, Microsoft Azure, Amazon VPC, device HA pro, link aggregation, and more.



  • It has an easy mode setting in the web GUI for entry-level and SOHO users. It also has an expert mode setting for advanced users who need more customization options.



  • It has a cloud-based reporting service called SecuReporter that provides analysis and visualization of network security threats, events, applications, websites, and traffic.



Zyxel USG 60 Firmware Update Benefits and Risks




Updating Zyxel USG 60 firmware can bring you many benefits, such as:


  • Improving the performance, stability, and compatibility of your device.



  • Fixing bugs, errors, or vulnerabilities that may affect your device's functionality or security.



  • Adding new features or enhancements that may improve your device's usability or capability.



However, updating Zyxel USG 60 firmware also involves some risks, such as:


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Losing your - Losing your configuration settings or data if the update process fails or is interrupted. - Causing compatibility issues with your network devices or applications if the update changes some settings or features. - Voiding your warranty or support contract if the update is not authorized or recommended by Zyxel.


Therefore, before updating Zyxel USG 60 firmware, you should:


  • Back up your configuration settings and data to a safe location.



  • Check the release notes and compatibility information of the firmware version you want to update.



  • Follow the instructions carefully and do not power off or disconnect your device during the update process.



  • Contact Zyxel support if you encounter any problems or have any questions.



How to Download Zyxel USG 60 Firmware from MyZyxel Portal




MyZyxel Portal is a web-based platform that allows you to register, manage, and download firmware for your Zyxel devices. You can access MyZyxel Portal at . To download Zyxel USG 60 firmware from MyZyxel Portal, you need to follow these steps:


Step 1: Log in to MyZyxel Portal




If you already have a MyZyxel account, you can log in with your email and password. If you do not have a MyZyxel account, you can create one by clicking on the Sign Up button and following the instructions. You will need to provide your name, email, country, and password. You will also need to verify your email address by clicking on the link sent to your inbox.


Step 2: Navigate to Firmware Download Section




After logging in, you will see a dashboard with various options. Click on the Firmware Download option on the left sidebar. You will see a list of your registered Zyxel devices. If you do not see your Zyxel USG 60 device, you can register it by clicking on the Register Device button and entering its serial number and name. You can find the serial number on the bottom label of your device.


Step 3: Choose and Download the Latest Firmware Version




Once you see your Zyxel USG 60 device on the list, click on it to see its firmware information. You will see the current firmware version installed on your device and the latest firmware version available for download. You can also see the release notes and compatibility information of each firmware version by clicking on the Details button. To download the latest firmware version, click on the Download button and save the file to your computer.


How to Update Zyxel USG 60 Firmware Manually via Web GUI




If you prefer to update Zyxel USG 60 firmware manually via web GUI, you need to follow these steps:


Step 1: Access the Web GUI of Zyxel USG 60




To access the web GUI of Zyxel USG 60, you need to connect your computer to one of its LAN ports using an Ethernet cable. Then, open a web browser and enter in the address bar. You will see a login page where you need to enter the default username (admin) and password (1234). If you have changed the default login credentials, use your custom username and password instead.


Step 2: Go to Maintenance > File Manager > Firmware Management




After logging in, you will see a web GUI with various menus and options. Click on the Maintenance menu on the top bar and then click on the File Manager option on the left sidebar. You will see a file management page where you can upload, download, delete, or rename files on your device. Click on the Firmware Management tab to see the firmware management page where you can update your device's firmware.


Step 3: Upload and Install the Firmware File




On the firmware management page, you will see two sections: Current Firmware Information and New Firmware Information. The current firmware information section shows the current firmware version installed on your device and its details. The new firmware information section allows you to upload and install a new firmware file from your computer.


To upload and install a new firmware file, click on the Browse button and select the firmware file that you downloaded from MyZyxel Portal in step 3 of the previous section. The file name should have a .bin extension. Then, click on the Upload button to upload the firmware file to your device. You will see a progress bar and a message indicating the upload status. After the upload is completed, you will see the new firmware version and its details in the new firmware information section. Then, click on the Install button to install the new firmware on your device. You will see a confirmation pop-up window where you need to click on the OK button to proceed. The installation process will take a few minutes and your device will reboot automatically. Do not power off or disconnect your device during the installation process.


How to Update Zyxel USG 60 Firmware Automatically via Cloud Function




If you want to update Zyxel USG 60 firmware automatically via cloud function, you need to follow these steps:


Step 1: Enable Cloud Helper Service on Zyxel USG 60




To enable cloud helper service on Zyxel USG 60, you need to access the web GUI of your


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